1. Service Booking
Services are provided based on the service selected and agreed upon with the customer.
Service availability depends on patient requirements, location, and availability of suitable healthcare professionals or caregivers.
Customers must provide accurate and complete information about the patient before the service begins.
2. Patient Information
Customers must inform Inspire Home Care about relevant medical conditions, allergies, medications, infections, mobility limitations, medical devices, prescriptions, and other information necessary for safe patient care.
Any significant change in the patient's condition must be communicated to Inspire Home Care immediately.
3. Scope of Services
Inspire Home Care provides home healthcare and support services according to the agreed service, care requirements, and professional scope.
Services may include nursing care, attendant/caregiver services, elderly care, baby care, physiotherapy, wound care, injections, catheter care, Ryle's tube-related services, and other agreed home healthcare services.
Services outside the agreed scope may require additional charges.
4. Medical Procedures
Medical procedures will be performed only by appropriately qualified personnel and, where required, according to a valid prescription or medical instruction.
Customers must not request staff to perform procedures that are outside their professional qualifications or scope of practice.
5. Medicines and Medical Supplies
Unless otherwise agreed, the customer/patient or family is responsible for providing prescribed medicines, medical equipment, and required consumables.
Inspire Home Care staff will not independently change medication dosage or treatment instructions without appropriate medical authorization.
6. Service Timings
Services will be provided according to the agreed schedule.
Additional hours or services requested by the customer may attract additional charges.
Customers should not independently extend staff working hours without prior confirmation from Inspire Home Care.
7. Staff Replacement
Inspire Home Care will make reasonable efforts to maintain continuity of care. However, staff may be changed or replaced due to illness, leave, emergency, availability, performance concerns, or other unavoidable circumstances.
A particular staff member cannot always be guaranteed.
8. Customer Responsibilities
Customers agree to:
- Provide accurate patient information.
- Provide required prescriptions and medical documents.
- Provide necessary medicines and consumables where applicable.
- Inform Inspire Home Care of changes in the patient's condition.
- Provide a reasonably safe working environment.
- Make payments on time.
- Treat Inspire Home Care staff respectfully.
- Cooperate with staff and management regarding patient care.
9. Respectful Behaviour
Inspire Home Care has a zero-tolerance approach towards physical abuse, verbal abuse, threats, harassment, sexual harassment, discrimination, intimidation, or inappropriate behaviour towards its staff.
Services may be suspended or terminated if staff safety is compromised.
10. Payment Terms
Service charges will be communicated to the customer before commencement of service wherever reasonably possible.
Additional services, extra hours, equipment, consumables, transportation, or other agreed expenses may be charged separately.
Customers are responsible for making payments according to the agreed payment schedule.
11. Cancellation and Rescheduling
Customers should provide advance notice when cancelling or rescheduling services.
Same-day cancellations, missed visits, or last-minute cancellations may be subject to applicable charges.
For long-term or monthly services, the applicable notice period will be communicated at the time of booking.
12. Emergency Situations
Home healthcare services are not a substitute for emergency hospital treatment.
In case of a medical emergency or sudden deterioration in the patient's condition, the patient's family or authorized representative should arrange immediate medical attention or hospital treatment.
Inspire Home Care staff will assist only within their professional capability and scope of work.
13. Medical Outcome
Healthcare outcomes vary from patient to patient. Inspire Home Care does not guarantee a specific medical result, cure, recovery period, or treatment outcome.
14. Privacy and Confidentiality
Inspire Home Care will take reasonable measures to protect customer and patient information.
Information may be used when necessary for service delivery, care coordination, communication, billing, patient safety, and legal or regulatory requirements.
15. Photographs and Recordings
Customers should not photograph, record, or publish identifiable photographs or videos of Inspire Home Care staff without appropriate permission.
Inspire Home Care will obtain appropriate consent before using identifiable patient photographs, videos, or testimonials for promotional purposes.
16. Personal Belongings
Customers are advised to keep cash, jewellery, valuables, important documents, and other personal belongings securely stored.
Any concern regarding loss or damage should be reported to Inspire Home Care as soon as possible.
17. Direct Hiring of Staff
Customers should not directly hire, transfer, or engage Inspire Home Care staff outside the company without prior written permission from Inspire Home Care.
Any applicable terms or charges relating to such engagement will be communicated separately.
18. Change in Patient Requirements
If the patient's medical or care requirements change, Inspire Home Care may reassess the service requirements and recommend an appropriate level of care.
Any additional services or changes in charges will be communicated to the customer.
19. Suspension or Termination of Services
Inspire Home Care may suspend or terminate services in circumstances including:
- Non-payment of service charges.
- Abuse, harassment, or threatening behaviour towards staff.
- Unsafe working conditions.
- Serious violation of these Terms & Conditions.
- Requesting staff to perform unsafe or unauthorized procedures.
- Patient requirements exceeding the agreed scope of service.
Where reasonably possible, the customer will be informed before termination.
20. Complaints and Feedback
Customers are encouraged to contact Inspire Home Care as soon as possible regarding any complaint, concern, or feedback about our services.
Phone: +91 98804 01720
Email: contact@inspirehomecare.in
21. Acceptance of Terms
By booking, requesting, or using Inspire Home Care services, the customer or patient's authorized representative confirms that they:
- Have read and understood these Terms & Conditions.
- Have provided accurate patient information.
- Understand the scope of the selected service.
- Agree to the applicable payment and cancellation terms.
- Agree to treat Inspire Home Care staff respectfully.
- Understand that home healthcare does not replace emergency medical treatment.
- Agree to these Terms & Conditions.
Digital Acceptance
Where services are booked electronically, the customer may be required to confirm acceptance by selecting "I Agree", completing OTP verification, providing an electronic signature, or using another approved electronic acceptance method.